Promotes Play: The multilevel design with 4 steps and 8 posts promotes your cat’s natural desire to scratch, climb, and play while saving your furniture from destruction.
Helpful for Small and Senior Pets: Whether your pet is older, ailing, or simply needs help due to their size, this pet step stool gives your furry friend easy access to difficult-to-reach areas.
Portable and Convenient: Lightweight and sturdy, this pet stairs ramp can be easily moved, shifted, and stored for convenient accessibility.
Long-Lasting Durability: Sturdy engineered wood for strong support can hold pets up to 44 pounds.
Maximum Joy and Comfort: Plush Berber fleece steps are soft and gentle on paws while being tough enough for your cat to scratch, play, or sleep on.
Shipping Policy
At Starime.com, we strive to deliver your pet products in the most efficient and timely manner possible. Please review our shipping policy to understand how we handle your orders.
1. Shipping Costs
Free Shipping:
We offer free shipping on all orders within the United States. No minimum purchase is required to qualify.
2. Processing Time
Order Processing:
Orders are processed within 1-2 business days after payment is received. You will receive an email confirmation once your order has been processed and shipped.
3. Delivery Time
Estimated Delivery Times:
- Within the United States: 3-4 business days
- International Shipping: Currently, we do not offer international shipping.
4. Shipping Carriers
Our Carriers:
We use reliable carriers such as UPS, FedEx, and USPS to deliver your orders. The carrier used for your order will depend on your location and the size of your order.
5. Shipping Restrictions
Shipping Locations:
We currently offer shipping within the United States only. We do not ship to P.O. Boxes or APO/FPO addresses.
6. Address Accuracy
Ensure Address Accuracy:
Please ensure that your shipping address is correct and complete to avoid delays. Starime.com is not responsible for orders that are delayed or lost due to incorrect shipping addresses.
7. Order Tracking
Track Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
8. Shipping Issues
Contact Us for Shipping Issues:
If you experience any issues with your shipment, such as delays, lost packages, or damage during transit, please contact our customer service team at support@starime.com or call us at +1 502-270-2761. We are here to help resolve any shipping-related issues.
9. Return Policy Reference
Returns & Refunds:
If you need to return an item, please refer to our Returns & Refund Policy. For more details on how to initiate a return, visit the Returns & Refund Policy page.
10. Niche-Specific Shipping Information
Special Handling for Pet Products:
Certain pet products may require special handling due to their size, fragility, or specific regulations. We take extra care to ensure these products are packaged and shipped securely. For questions related to the shipping of pet products, please contact us directly.
11. Contact Information
If you have any questions or concerns regarding shipping, please contact us:
- Phone: +1 502-270-2761
- Email: support@starime.com
- Address: 2322 BOXVILLE RD
- MORGANFIELD, KY 42437
- STARIME LLC
- EIN: 99-1542446
- Company Number: 1339280
- Customer Service Hours: Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time
Return and Refund Policy
At Starime.com, we are committed to providing you with the highest quality pet products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a clear and customer-friendly returns and refund policy to ensure your peace of mind.
1. Return Policy
Eligibility for Returns: You may return items within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please ensure that all original tags and labels are attached.
Non-Returnable Items: Certain items cannot be returned due to hygiene or safety reasons. These include, but are not limited to:
- Personal care products for pets (e.g., grooming supplies)
- Pet food and treats
- Customized or personalized items
- Items marked as non-returnable on the product page
2. How to Initiate a Return
Contact Us: To start a return, please contact our customer support team at support@starime.com or call us at +1 502-270-2761. Provide your order number and a brief description of the reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the item, including a return authorization number and a prepaid return shipping label. Please ensure that the item is securely packed to avoid damage during transit.
3. Return Shipping
Free Return Shipping: We offer free shipping for returns. A prepaid return shipping label will be provided once your return is authorized. You can also read Our Shipping Policy
4. Refund Policy
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 5-7 business days from the date we receive the returned item.
Refund Method: Refunds will be issued to the original method of payment. If your return is approved, the refund will include the cost of the item and any applicable taxes. Shipping costs are non-refundable.
Partial Refunds: In certain cases, we may issue partial refunds for items that are not in their original condition, are damaged, or are missing parts.
5. Exchanges
If you would like to exchange an item for a different size, colour, or product, please initiate a return for the original item and place a new order for the replacement. The new order will be subject to the standard shipping and return policies.
6. Defective or Incorrect Items
If you receive an item that is defective or damaged, please contact us immediately at support@starime.com or +1 502-270-2761. We will arrange for a replacement or a full refund, including any return shipping costs. Please provide photos of the defect or damage to assist us in processing your claim.
Incorrect Items: If you receive an item that differs from what you ordered, please contact us as soon as possible. We will arrange for the correct item to be sent to you and will cover the return shipping costs for the incorrect item.
7. Warranty Information
Product Warranty: We stand by the quality of our products. If your purchase comes with a warranty, details will be included in the product description. For any warranty-related questions, please contact our customer support team.
8. Contact Us
If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us:
- Phone: +1 502-270-2761
- Email: support@starime.com
- Address: 2322 BOXVILLE RD
- MORGANFIELD, KY 42437
- STARIME LLC
- EIN: 99-1542446
- Company Number: 1339280
- Customer Service Hours: Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time
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