At Starime.com, we strive to deliver your pet products in the most efficient and timely manner possible. Please review our shipping policy to understand how we handle your orders.
1. Shipping Costs
Free Shipping:
We offer free shipping on all orders within the United States. No minimum purchase is required to qualify.
2. Processing Time
Order Processing:
Orders are processed within 1-2 business days after payment is received. You will receive an email confirmation once your order has been processed and shipped.
3. Delivery Time
Estimated Delivery Times:
- Within the United States: 3-4 business days
- International Shipping: Currently, we do not offer international shipping.
4. Shipping Carriers
Our Carriers:
We use reliable carriers such as UPS, FedEx, and USPS to deliver your orders. The carrier used for your order will depend on your location and the size of your order.
5. Shipping Restrictions
Shipping Locations:
We currently offer shipping within the United States only. We do not ship to P.O. Boxes or APO/FPO addresses.
6. Address Accuracy
Ensure Address Accuracy:
Please ensure that your shipping address is correct and complete to avoid delays. Starime.com is not responsible for orders that are delayed or lost due to incorrect shipping addresses.
7. Order Tracking
Track Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
8. Shipping Issues
Contact Us for Shipping Issues:
If you experience any issues with your shipment, such as delays, lost packages, or damage during transit, please contact our customer service team at support@starime.com or call us at +1 502-270-2761. We are here to help resolve any shipping-related issues.
9. Return Policy Reference
Returns & Refunds:
If you need to return an item, please refer to our Returns & Refund Policy. For more details on how to initiate a return, visit the Returns & Refund Policy page.
10. Niche-Specific Shipping Information
Special Handling for Pet Products:
Certain pet products may require special handling due to their size, fragility, or specific regulations. We take extra care to ensure these products are packaged and shipped securely. For questions related to the shipping of pet products, please contact us directly.
11. Contact Information
If you have any questions or concerns regarding shipping, please contact us:
- Phone: +1 502-270-2761
- Email: support@starime.com
- Address: 2322 BOXVILLE RD
- MORGANFIELD, KY 42437
- STARIME LLC
- EIN: 99-1542446
- Company Number: 1339280
- Customer Service Hours: Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time