Refund and Returns Policy

Thank you for shopping at Starime. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable software products
  • Perishable goods such as food, flowers, newspapers, or magazines
  • Personal care items such as pet grooming products

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [your email address].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] and send your item to: [your business address].

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

Please contact us here if you have any questions about our refund policy.